DCB Guide

Top 10 questions

1) How to receive a money transfer?

How to receive a money transfer?

Updated 23.11.2020
Choose the nearest service point, inform the operator on which system the transfer is made, present an identification document and give the control number of the transfer (CNT)
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2) How to send a money transfer?

How to send a money transfer?

Updated 01.11.2020
You must contact the nearest point serving a particular money transfer system, provide an identification document, name of the recipient, country and destination city of the money transfer.
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3) How do I know the transfer number?

How do I know the transfer number?

Updated 23.11.2020
The sender must tell you the transfer code
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4) I expect a large amount of money transfer, are there any features when receiving?

I expect a large amount of money transfer, are there any features when receiving?

Updated 17.11.2020
In some cases, the procedure for obtaining large amounts of cash provides for their pre-order. You can get information in advance directly at the bank branch where you plan to receive the transfer.
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5) How to make changes to the sent translation?

How to make changes to the sent translation?

Updated 23.11.2020
To make changes to the transfer (if it has not yet been issued to the recipient), the sender must apply with an identification document to the point of the Bank where the transfer was made.
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6) If I could not immediately receive the transfer, during what time will the money be available for issue?

If I could not immediately receive the transfer, during what time will the money be available for issue?

Updated 23.11.2020
Each money transfer system has its own deadlines for receiving a transfer (30 days, 90 days, 3 years). More detailed information can be found on the website of the money transfer system or contact the Bank's Customer Support Center.
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7) Can a relative of the borrower pay the loan without knowing the account number?

Can a relative of the borrower pay the loan without knowing the account number?

Updated 25.11.2020
Yes, it can be paid at the Bank branch.
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8) Can I get a loan if there is a parallel loan?

Can I get a loan if there is a parallel loan?

Updated 25.11.2020
If the income is enough to pay 2 parallel loans, and if you have a good credit history, it can be approved. The credit committee makes the decision.
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9) How can I pay a loan?

How can I pay a loan?

Updated 25.11.2020
Ways to repay loans: 1. Via payment terminals DOSCREDOBANK, Beeline, QuickPay (commission is from 5 up to 20 KGS), Pay 24 (commission is 2% of the amount); 2. Via mobile application Elcard mobile. 3. Via BALANCE, O! Money, MegaPay Electronic wallets. 4. Transfer to a bank account via clearing / gross systems 5. At the Bank branches.
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10) Can I get a loan if I work in a private organization that can’t issue a certificate?

Can I get a loan if I work in a private organization that can’t issue a certificate?

Updated 25.11.2020
No, it is impossible. A document is required confirming the income that makes deductions to the tax and social funds.
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