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DCB Guide

Card

DCB Guide

Card

1) What to do if the card is lost or stolen?

What to do if the card is lost or stolen?

Updated 17.01.2025

If you lost your card or stole it, you must block it as soon as possible by calling the round-the-clock customer support center at short number 8686

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2) How to avoid becoming a victim of fraud when paying with a card?

How to avoid becoming a victim of fraud when paying with a card?

Updated 17.01.2025

Before you put a signature on the check, make sure that the amount indicated in it matches the actual. If you find discrepancies, please do not sign the check. Never throw away the document with the details of your card in order to avoid unauthorized use of this data.

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3) How to get cash by card at a bank branch?

How to get cash by card at a bank branch?

Updated 01.05.2025

Before the transaction, read the amount of the commission charged by the servicing Bank. Count and check money without leaving the cashbox.

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4) What to do if an ATM has withdrawn a card?

What to do if an ATM has withdrawn a card?

Updated 17.01.2025

The ATM may withdraw the card if you entered your PIN code incorrectly several times in a row, if your card is expired or if a technical malfunction occurs in the ATM. You must contact the Bank to determine the reasons and further proceedings.

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5) How to attach a card to the Elcard Mobile application?

How to attach a card to the Elcard Mobile application?

Updated 05.02.2025

To start working with the application, you need to tie up your payment card. In order to verify that you are the owner of the card, you need to find out the amount of blocking on this card through: - mini statement at the ATM - Internet banking - SMS alert (if you are connected to this service)

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