DOSCREDOBANK hereby informs its clients about connecting to the official WhatsApp Business API channel to improve the performance and quality of communication with the Bank.
We would like to inform you that OJSC “Dos-CredoBank” has launched an official channel in WhatsApp Business API in order to improve the performance and quality of customer service. As the number of support calls increased, we decided to connect to WhatsApp Business API. In the shortest period we managed to integrate the business channel.
It is important for us that our clients, contacting our Bank and communicating with the call center operators of the Customer Support Department, feel as comfortable as possible.
Head of the Bank’s Customer Support Department Kasimov Rishat told us that the call center operators advise clients on the schedule of rates and various services of the Bank, including general questions - via messengers it is possible to quickly learn the location and operation hours of the nearest branch, payment terminals or ATM friendly network and other questions. From our end, we do our best to give our customers a high level of service and prompt launch of any of our services. The business channel also allows us to protect personal data.
OJSC “DosCredo-Bank” hopes that WhatsApp Business API will be one of the main channels of communication with clients along with calls to the traditional call-center. The Bank expects this to improve customer satisfaction.