Dosсredobank OJSC was ranked as one of Kyrgyzstan's Banking Sector Leaders by the Customer Choice Index 2026

Dosсredobank OJSC was ranked as one of Kyrgyzstan's Banking Sector Leaders for customer experience and won the "Most Comfortable Environment and Navigation" award based on the international Customer Choice Index 2026 poll.

The results were presented at the Sheraton Hotel in Bishkek, attended by key representatives of the banking sector, the Union of Banks of Kyrgyzstan, and the Chamber of Independent Directors.

The Customer Choice Index is one of the most authoritative customer experience studies conducted by the international consulting company InteriseGroup. The assessment is based on the mystery shopping methodology and covers both physical bank branches and digital interaction channels. As part of the study:

• 180 visits to bank branches were conducted
• ⁠60 offices of 20 banks in Kyrgyzstan were analyzed
• ⁠67 online channels were assessed, including websites, contact centers, and chats

Based on the comprehensive assessment, eight banks in the country were recognized as leaders in various customer experience categories. Dosсredobank OJSC was recognized for creating one of the most comfortable and well-designed customer spaces in the country's banking system, providing easy navigation, a high level of service, and a modern format.

This award reflects the Bank's strategic focus on developing the customer experience, improving branch infrastructure, and implementing best international service practices.

Amid growing competition and digitalization of the market, Dosсredobank OJSC continues to strengthen its position as a reliable and technologically advanced financial partner, setting new standards for service quality in the Kyrgyz banking sector.

For more information: https://banks.kg/news/eight-banks-kyrgyzstan-customer-choice-index-2026